The Importance of Technical Support

When shopping around for starter kits, heat presses, transfers or more, you’ll run across a lot of companies that are willing to make a LOT of promises just to make the sale. Unfortunately, this means that when you finally receive your product and encounter any issues with it, you may be out of luck when it comes to technical support from the company you purchased it from.

Here at Coastal, we pride ourselves on offering exemplary technical support to our customers (and sometimes even other companies’ customers!) Whether it’s a simple question about the correct pressure to use when pressing a neck tie or something more difficult, like how to unclog a bulk sublimation system, we have an entire technical support team available from 8am through 6pm every weekday. You can reach us through the phone or through our live chat without delay. Continue reading “The Importance of Technical Support”

The New Year….

“Insanity: doing the same thing over and over again and expecting different results. ” – Albert Einstein 

Now that 2010 is over, what are you going to different in the coming year for your business? 

What did your business do right last year and what can you improve upon in the coming 12 months?  Did last year meet or exceed your expectations or did you fall a bit short?  Continue reading “The New Year….”

Reaching Out to the Newbies

I’m reaching out to the newbies in the world of heat transfer (and please don’t be scared away by the length of this blog, it’s easy reading – I promise!) After looking at our site and doing your own research, I’m sure you are thinking, “HELP! I know I want to get my own business started but where in the world do I begin?! Do I start with heat transfer vinyl? Sign vinyl? Sublimation? And by the way, what is sublimation?! Maybe I should just start with heat transfer paper? And if I go with paper, do I use inkjet or laser? How do I choose which heat press is best for me?” Whew! That’s a lot to take in, but, hopefully, we can help!  Continue reading “Reaching Out to the Newbies”