The Importance of Technical Support

When shopping around for starter kits, heat presses, transfers or more, you’ll run across a lot of companies that are willing to make a LOT of promises just to make the sale. Unfortunately, this means that when you finally receive your product and encounter any issues with it, you may be out of luck when it comes to technical support from the company you purchased it from.

Here at Coastal, we pride ourselves on offering exemplary technical support to our customers (and sometimes even other companies’ customers!) Whether it’s a simple question about the correct pressure to use when pressing a neck tie or something more difficult, like how to unclog a bulk sublimation system, we have an entire technical support team available from 8am through 6pm every weekday. You can reach us through the phone or through our live chat without delay.

We also offer downloadable PDF instruction sheets for all of our heat transfer papers and online instructions for nearly every product we carry. If you learn better by watching rather than reading, check out our Video Vault for step by step instructions on some of our most popular products. We’re adding new videos every week, so let us know if there’s a video you’d like to see us make. Simply email us at with your suggestions!

Our tech support team has amassed vast knowledge about our products by keeping in close contact with the manufacturers and through in-house testing. This has allowed us to create the Information Station – a huge compilation of FAQs, tech support, basic information, videos, printable “Getting Started” guides and more for just about any process you’re interested in.

If you still haven’t found what you’re looking for, peruse through one of our most popular sections – Product Q & A. Customers have submitted many questions to us, but, if you don’t see your question listed, go ahead and submit it!

Our technical support service is free and available to anybody, whether you’re our customer or not. If we don’t have the answer to your question, we’ll do our best to find it.

Author: Kim Kelley

Kim Kelley works in technical support, marketing and social networking at Coastal Business Supplies.