Category: Technical Support

Print and Cut with the Silhouette Cameo Tutorial

Yes folks, it’s that time of the year again! It’s SHARK WEEK! So to celebrate this wonderful shark-y goodness, I’ve made a Silhouette Cameo Print and Cut tutorial that you can really sink your teeth into!

1. Open your image by going to File > Open.

2. First, you need to set up your page settings. When your document appears, the Page window will pop open on the right. Adjust these settings to Letter (or whatever size you need), Portrait, and Cutting Mat to 12×12 (or the size that you have).

Continue reading “Print and Cut with the Silhouette Cameo Tutorial”

Technical Support – Friend or Foe?

Technical support for equipment and supplies purchased is one of the most important services we provide at Coastal Business Supplies, Inc. Given this fact, I began thinking about how customers feel when they are ‘passed/transferred’ to our Technical Support Team. We are very fortunate to have a wonderful Technical Support Team, but for many companies, they have lost sight of their service commitment to customers.  Even in our relatively small industry, technical support or assistance after the purchase can be lacking.  Continue reading “Technical Support – Friend or Foe?”

The Importance of Technical Support

When shopping around for starter kits, heat presses, transfers or more, you’ll run across a lot of companies that are willing to make a LOT of promises just to make the sale. Unfortunately, this means that when you finally receive your product and encounter any issues with it, you may be out of luck when it comes to technical support from the company you purchased it from.

Here at Coastal, we pride ourselves on offering exemplary technical support to our customers (and sometimes even other companies’ customers!) Whether it’s a simple question about the correct pressure to use when pressing a neck tie or something more difficult, like how to unclog a bulk sublimation system, we have an entire technical support team available from 8am through 6pm every weekday. You can reach us through the phone or through our live chat without delay. Continue reading “The Importance of Technical Support”