Here at Coastal Business Supplies, we believe that for our customers to succeed as business owners, digital decorators, crafters, and innovators, we have to go beyond being just a distributor of products. We personally test and work with the majority of our products and our hands-on experience gives us the power to understand and share everything we learn along the way through our own trial and error.
One of our goals has been to put together all of our knowledge and resources and create a powerful Help Center platform which will provide support long after your purchase!
Some of the topics you can find in Help Center:
- Information on a variety of Coastal Business Supplies policies such as shipping and delivery, returns and exchanges on unopened or defective merchandise, the types of payments we accept, international orders, and more.
- Webinars with the upcoming schedule as well as links to past webinars.
- Sublimation blanks pressing instructions and templates found on each product page.
- Application instructions and troubleshooting FAQ for heat transfer paper and heat transfer vinyl.
- User manuals, print guides and other documentation for equipment such as heat press machines, printers, vinyl cutters and more!
- Tradeshow schedule
How to Access From www.coastalbusiness.com
Links to our Help Center can be found throughout our main e-commerce website. On the homepage, you can find Support links in both the header (top right of the page) and footer (bottom left of the page).
Going further into specific product pages, you can find a link to printing instructions and other documentation located under the More Information tab. Sublimation blanks, heat transfer paper, and heat transfer vinyl are linked directly to their corresponding pages with time and temperature settings, templates and troubleshooting information.
Find What You Are Looking For
The Search bar at the top of our Help Center page is a powerful tool to quickly find the information you are looking for. If a keyword or phrase is contained anywhere on our website, it will pull it up for you together with the article. The best way to search for instructions or templates for a specific product is by product name or product SKU. For example, instructions for an 11 oz. mug can be found by typing “11 oz mug”, “ceramic mug” or “”21108” among other possible combinations. Usually, the exact product SKU will give you the most specific result, as shown below.
Submitting a Ticket
Do you have questions or concerns? We love to solve problems and help our customers who can now easily submit a ticket on any topic. The Submit a Request link is always located in the header (top right) and the homepage has a large navigation button for even easier access.
Our Help Center navigation is set up with ease of use in mind. The categories are simple to understand and accessible on the home page through the main blocks. Going further into a page, for example, Heat Transfer Paper Instructions & FAQ, you can find the various sections of topics without losing your category menu, now located on the left. Under each main section, you will find the individual pages, also called Articles. Please note that only a number of pages are displayed at once and a link is provided to view all pages under that specific section.
Sublimation Blanks Templates
For the time being, links to all of our available templates have been moved to our Help Center. You can find each template link directly under the product with a corresponding SKU just to ensure you are getting the correct file. Templates are available in PDF format for Adobe Photoshop and EPS format for Adobe Illustrator and Corel Draw.
Once a link has been clicked on, the template will open as a new page in Dropbox.com with a Download button located at the top right of the page.
Help Center is a free information platform that we will continue to improve and update with brand new material. Stay tuned for a ton of troubleshooting help, infographics, and guides. More to come!